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2020年上半年消费维权报告

ebet官网  fabushijian: 2019-07-10 18:35:29  

2020nianshangbannian,shanxi12315tousujubaozhihuizhongxinshouliquanshengxiaofeizhetousu、zixunhejubao250971jian,yuquniantongqixiangbixiajiangle3.1%。qizhongxiaofeitousu36482jian,zhanshoulizongliangde14.5%,yewuzixun205810jian,zhanshoulizongliangde82%,weifajubao8679jian,zhanshoulizongliangde3.5%。banfuxiaofeizhetousu、zixunhejubao243678jian,banfulv97.1%,weixiaofeizhewanhuijingjisunshi2077.54wanyuan,tongguoqq、weixin、weibofabuxiaofeitishi、shichangjianguandongtai、xinwenzixun521pian。

tu1 2019nianshangbannianyu2020nianshangbannianshouliliangduibitu

一、消费者投诉类重点情况分析

2020nianshangbanniangongshoulixiaofeizhetousu36482jian,yuquniantongqixiangbishangshengle4.4%。qizhong,shangpinleitousu16552jian,zhanzongtousude45.4%;fuwuleitousu19930jian,zhanzongtousude54.6%。

ebet官网tu2 2020nianshangbannianquanshengtousuleizhanbitu

ebet官网2020nianshangbannian,quanshengtousuleiqianwuweideshi: xiaoshoufuwulei、jiaotonggongjulei、shipinlei、fanghuyongpinleihefuzhuangxiemaolei。qizhongxiaoshoufuwuleihejiaotonggongjuleiweijuqianlie。(1)xiaoshoufuwuleitousudezhuyaowenti: yishibanlideyufukayindianpuguanmenhuozhuanrang,yaoqiutuika;ershigoumaidejiayouquan、tuangouyouhuiquanwufazhengchangshiyong;sanshibanlidehuiyuanka,shangjiaxianzhihuojujuexiaofeizheshiyong。(2)jiaotonggongjuleitousudezhuyaowenti: yishigoumaiqichehou,shangjiabuyutigonghegezheng;ershigoumaidediandongche、motuochewufashanghu;sanshiqichechuxianzhiliangwenti,shangjiaweian“sanbao”guidinglvxingyiwu。(3)shipinleitousudezhuyaowenti: yishigoumaideshipinshi“sanwu”chanpin;ershishangjiaxiaoshoudeshipinyiguoqihuozaibaozhiqineifameibianzhi;sanshibiaoqianjiageyushijishouqufeiyongbufu。(4)fanghuyongpinleitousudezhuyaowenti: yishigoumaidekouzhao、jiujingdengfanghuyongpinweianyuedingshijianfahuo;ershishenqingtuihuohou,shangjiabuyutuikuan;sanshikouzhao、jiujingdengfanghuyongpinbiaoqianjiageyushijishoujiabufuhuojiageguogao。(5)fuzhuangxiemaoleitousudezhuyaowenti: yishigoumaidepinpaixiebushizhengpin;ershigoumaidexiekaijiao、duanlie、qipi;sanshigoumaideyifudiaose、qiqiu、tuoxian。

二、消费者咨询类重点情况分析

2020nianshangbanniangongshoulixiaofeizhezixun205810jian,yuquniantongqixiangbixiajiangle6.9%,weijuqianwuweideshi: xiaofeiweiquanzhishilei、qitaxingzhengbumenlei、wujialei、qitashichangjianguanyewulei、chanpinzhilianglei。

qizhong,ebetguanwangxiaofeiweiquanzhishilei104723jian,weijudiyi。1yue25ri,shengzhengfuqidongtufagonggongweishengshijianyijiyingjixiangyingdangtian,genjushengjudangzuebetguanwangzuohaoyiqingfangkonggongzuodeanpaibushu,shengju12315tousujubaozhihuizhongxinlijiqidongyingjiyuan,fangqichunjiejizhoumoxiujia,anpaigongzuorenyuanlianxuzhishou41tian。qizhong,cong1yue26riqizhi2yue9ri,jianchile14tiande24xiaoshiquantianhourengongzhishou,chongfenchangtongle12315xiaofeiweiquanqudao。yiqingfashengyilai,12315gongzuorenyuanrenzhenjiedaxiaofeizhezixun,jishishoulihechuliyiqingfangkong、fugongfuchanhe3·15qijiandexiaofeizhetousujubao,jishihuiyingqunzhongsuqiu。

三、消费者举报类重点情况分析

2020nianshangbanniangongshoulixiaofeizhejubao8679jian,yuquniantongqixiangbishangshengle198%。weijuqianwuweideshi: weifanjiageguanlifaguilei、weifanshipinguanlifaguilei、weifanqiyeyugetisiyingdengjiguanlifaguilei、weifanxiaofeizhequanyibaohufaguilei、weifanchanpinzhiliangfaguilei。qizhong,weifanjiageguanlifaguileiweijudiyi,zhuyaofanying: weimingmabiaojia、biaoqianjiageyushijijiagebufu、shangpinjiagegaoyushichangjiagedengwenti。

ebet官网tu3 2020nianshangbannianquanshengjubaoleizhanbitu




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